You can receive an email with the amount of your bill. To see your actual bill
you will need to sign up for SmartHub at sign up. You may also use the SmartHub app on
iPad/Phone or Android devices You can use your new account number
on your first new paper bill in order to sign up for SmartHub.
We are in the middle of a system conversion and as a result you may sign up for bankdraft, but for the
moment may not choose a flexible billing date. In the future, dates should be available based upon when you
would normally receive your bill. Please check back on this feature in October or November 2014.
If you didn't complete the entire enrollment process, you will most likely need to contact a customer service representative and have them remove your email and password so you can start the enrollment process from scratch. Otherwise, if you supplied the service zipcode instead of the mailing zipcode and yours differs, this could cause the problem.
Many people click the Login button on step 5 of the enrollment process, and fail to read the instructions. They inform you that 'You will receive an e-mail with a temporary password. Use it to login and change your password.' Note: The letters in this temporary password are case sensitive. That means it matters if the letters are capitals or not. At this stage you should check your email for an email from LUS containing this temporary password. You must login with your email address and this temporary password. Then you will be prompted to, 'Please change your password.' At that point you will need to enter your new password in both text boxes. They must match in order to be successful.
The 'Security Passphrase' is not a password. It is a phrase that will appear when you actually make a payment. This appears before you enter credit/debit card or banking information. If at that point you do not see the same 'Security Passphrase' that you originally supplied, DO NOT enter any financial information. That would be a sign of phishing (someone trying to use a fake site that looks like Smarthub in order to steal your credit/debit card or banking information).