• Where can I pay my bill?
• What payment methods are available?
• Are there organizations that can help me pay my utility bill?
• Can I change my due date?
• Can I pay my bill online?
• Can I pay my bill over the phone?
• Do you have a Senior Citizens Discount?
• Is there an easy way to automatically pay my bill each month?
• What is budget billing?
• What does this part of my bill mean? / Can I see a sample bill with explanations?
• I'm on budget billing. How do I read my bill?
• Is this where I pay the annual solid waste fee?
• How can I tell if my bill was estimated?

• Do I have to come inside to tranfer my service?
•   What is the process for getting electricity connected to a new home?
• What do I need to bring with me to get utility services turned on?
• What does it cost to get electric, sewer, water, and/or gas connected?

• How late are you open?/What are your normal business hours?
• What should I do if I have an after hours service issue such as a power outage or gas leak?
• Who do I talk with about getting trees near power lines cut?

• Who do I contact to report someone who is stealing or diverting electricity?

• Are there organizations that can help me pay my utility bill?
  • Yes. The following organizations may help you with your bill:

    Aid Organizations
    Family Resource Center	(931) 762-5251
    God's Storehouse	(931) 766-1265
    The Ministerial Association	(931) 762-5104
    Samaritan House (south end of county only)	(931) 853-7144
    South Central Human Resources Agency	(931) 762-7863

• Can I change my due date?
  • Yes. You can pick from a selection of due dates if you sign up for Bank Draft.
• Can I pay my bill online?
  • No. This service is not currently offered. Click here to learn what payment methods are available.
• Can I pay my bill over the phone?
  • Yes. You may pay with a check or credit card. Click here to learn more about payment methods and fees.
• Do I have to come inside to tranfer my service?
  • Yes
• Do you have a Senior Citizens Discount?
  • No
• Is there an easy way to automatically pay my bill each month?
  • Yes, there is. It is called BankDraft. Click here to learn more.
• Is this where I pay the annual solid waste fee?
  • No. This fee is collected at the administration building due west of the court house.
    
• What does it cost to get electric, sewer, water, and/or gas connected?

  • Basic fees for residential customers are shown below.

    FEES & DEPOSITS
    Electric	$20 connect fee, $75 deposit
    Gas	$50 connect fee
    Water	$20 connect fee
    Sewer	$20 connect fee

    These fees were accurate as of 11/23/2011.
    
    Commercial customers should contact customer service.
• How late are you open?/What are your normal business hours?
  • Our normal business hours are Monday through Friday from 7:30am until 4:30pm CST.
• What do I need to bring with me to get utility services turned on?
  • You will need to bring the following to the main lobby at our 1607 N Locust Ave office.
    
    • A Photo ID
    • Social Security Number
    • Cash, check, debit or credit card
      Note: We only accept Master Card or Visa. There is a $1.00 charge for debit cards and a charge of 2.5% of the bill if you pay by credit card.
    • If you are renting a residential property, you will need a completed Landlord Rental Agreement. It must be signed by your landlord. » read more
• What should I do if I have an after hours service issue such as a power outage or gas leak?
  • Please call (931) 762-7161 and leave your name, number and issue.
    For a gas leak, leave the building and call from another location
    
• Who do I talk with about getting trees near power lines cut?
  • Please call (931) 762-7161 ext. 4733
    
• How can I tell if my bill was estimated?

  • Click here to see a sample estimated bill

• Who do I contact to report someone who is stealing or diverting electricity?
  • Mike Moore (931) 762-7161 ext. 4716
    

If you still can not find the answer to your question, please contact us.