• Where can I pay my bill?
• What payment methods are available?
• Are there organizations that can help me pay my utility bill?
• Can I change my due date?
• Can I pay my bill online?
• Can I pay my bill over the phone?
• Do you have a Senior Citizens Discount?
• Is there an easy way to automatically pay my bill each month?
• What is budget billing?
• What does this part of my bill mean? / Can I see a sample bill with explanations?
• I'm on budget billing. How do I read my bill?
• Is this where I pay the annual solid waste fee?
• How can I tell if my bill was estimated?

• Do I have to come inside to transfer my service?
•   What is the process for getting electricity connected to a new home?
• What do I need to bring with me to get utility services turned on?
• What does it cost to get electric, sewer, water, and/or gas connected?

• How late are you open?/What are your normal business hours?
• What should I do if I have an after hours service issue such as a power outage or gas leak?
• Who do I talk with about getting trees near power lines cut?

• Who do I contact to report someone who is stealing or diverting electricity?

• Are there organizations that can help me pay my utility bill?
  • Yes. The following organizations may help you with your bill:

    Aid Organizations
    Family Resource Center	(931) 762-5251
    God's Storehouse	(931) 766-1265
    The Ministerial Association	(931) 762-5104
    Samaritan House (south end of county only)	(931) 853-7144
    South Central Human Resources Agency	(931) 762-7863

• Can I change my due date?
  • Yes. You can pick from a selection of due dates if you sign up for Bank Draft.
• Can I pay my bill online?
  • No. This service is not currently offered. Click here to learn what payment methods are available.
• Can I pay my bill over the phone?
  • Yes. You may pay with a check or credit card. Click here to learn more about payment methods and fees.
• Do I have to come inside to transfer my service?
  • Yes
• Do you have a Senior Citizens Discount?
  • No
• Is there an easy way to automatically pay my bill each month?
  • Yes, there is. It is called Bank Draft. Click here to learn more.
• Is this where I pay the annual solid waste fee?
  • No. This fee is collected at the administration building due west of the court house.
    
• What does it cost to get electric, sewer, water, and/or gas connected?

  • Basic fees for residential customers are shown below.

    FEES & DEPOSITS
    Service	Connect Fee	Deposit	Date Updated
    Electric	$20.00	$100.00	3/3/2013
    Gas	$50.00	$100.00	3/3/2013
    Sewage	$20.00	$0.00	3/3/2013
    Water	$20.00	$75.00	3/3/2013

    ** These fees were accurate as shown in the Date Updated column (above).
    
    If you are a residential customer, you can ask us to check your credit history. This credit check does not show up on your credit report. The credit check returns a red, yellow or green light.
    • A red light indicates high risk and means you'll have to pay the entire deposit.
    • A yellow light indicates a level of caution and means you must pay half the deposit amounts.
    • A greeen light indicates minimum risk and that NO DEPOSIT is required.
    
    Regardless of the deposit amount, all service charges must be paid
    
    Commercial customers should contact customer service.
• How late are you open?/What are your normal business hours?
  • Our normal business hours are Monday through Friday from 7:30am until 4:30pm CST.
• What do I need to bring with me to get utility services turned on?
  • You will need to bring the following to the main lobby at our 1607 N Locust Ave office.
    
    • A Photo ID
    • Social Security Number
    • Cash, check, debit or credit card
      Note: We only accept Master Card or Visa. There is a $1.00 charge for debit cards and a charge of 2.5% of the bill if you pay by credit card.
    • If you are renting a residential property, you will need a completed Landlord Rental Agreement. It must be signed by your landlord. » read more
    • You must have a 911 address before we can connect a new service. Please call 931-766-0010 to obtain one.
• What should I do if I have an after hours service issue such as a power outage or gas leak?
  • Please call (931) 762-7161 and leave your name, number and issue.
    For a gas leak, leave the building and call from another location
    
• Who do I talk with about getting trees near power lines cut?
  • Please call (931) 762-7161 ext. 4733
    
• How can I tell if my bill was estimated?

  • Click here to see a sample estimated bill

• Who do I contact to report someone who is stealing or diverting electricity?
  • Mike Moore (931) 762-7161 ext. 4716
    

If you still can not find the answer to your question, please contact us.

Last Updated: 11/29/2011